Are your customer interactions as good as they could be?
We help banks set a foundation for profitable, long-term relationships with each and every customer.
“THE ENHANCEMENTS AND EFFICIENCIES GAINED IN OUR PROCESSES ARE AMAZING... CONSULTING WITH CC INTERACTIVE HAS DEFINITELY BEEN ONE OF THE BEST DECISIONS WE HAVE MADE"
CUSTOMER SERVICE SUPERVISOR, AVP
Connect Skills Training is our program for building better, more profitable relationships with your customers during the account opening interaction. We customize our services for your products, goals, and brand image, providing messaging strategy, culture change management, and effective banker training.
Account Opening Software is often underutilized or misconfigured, but offers tremendous potential to increase efficiency in both account opening interactions and in front-to-back banking processes. We know these systems inside and out and can help you fully realize the potential.
Process Efficiency is critical for controlling costs and handling volume at a growing institution. We provide an outside look at your organization and provide actionable recommendations.
Our team has experience working with over 200 banking institutions of all sizes across the country during their careers - specifically on account opening interactions, account opening software, and bank process efficiency.
Many individual areas of front end banking work together as a whole to provide the best possible customer experience and drive the most value for the institution. We look at all areas - software, policy, procedure, banker expertise, messaging strategy, process efficiency, and regulation - with the goal of providing lasting impact for the organization.
We pride ourselves on going the extra mile to understand the unique aspects of your business and build a relationship that provides more value than a "cookie cutter" consulting package. Contact Us and learn more about how we provide a higher level of service and expertise than the competition.